Exchange, Return & Refund Policy

At Sypplex Fashion, we strive to provide the best shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Exchange Policy

  • Products can be exchanged within 15 days from the date of delivery if the size or fit is not suitable.

  • Exchange requests are subject to product availability.

  • Customers are required to bear the reverse pickup/shipping charges and reshipping charges for the exchanged product.

  • The exchanged product will be dispatched once we receive and inspect the original item.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery.

  • An unboxing video is mandatory to process the claim.

  • Once the issue is verified, we will arrange a reverse pickup (where service is available) or provide return instructions.

  • A replacement product will be shipped within 5–7 working days after the original product is received and approved. If a replacement is unavailable, Store Credit will be issued.

Exchange Not Available For

  • Products purchased during Sale, Clearance, or Special Promotional Offers.

  • Customized or personalized products.

  • Gift Cards.

Please note: Minor variations in accessories, trims, piping, lining, lace, or patches may occur depending on stock availability. We always use the closest matching alternative without compromising the overall design and quality.

Return & Refund Policy

We understand that sometimes a product may not meet your expectations.

  • Returns can be requested within 15 days from the date of delivery.

  • Refunds are provided only as Store Credit.

  • Store Credit is valid for 6 months from the date of issue.

  • We do not offer cash, bank transfer, UPI, or original payment method refunds.

Return Charges

A ₹100 return processing charge per product will be deducted from your Store Credit to cover reverse logistics and handling costs.

Example:

  • 1 Product Returned → ₹100 deduction

  • 3 Products Returned → ₹300 deduction

  • 5 Products Returned → ₹500 deduction

The remaining balance will be issued as Store Credit after the returned products pass our quality inspection.

Conditions for Returns

Returned products must:

  • Be unused, unwashed, and unworn.

  • Have all original tags and packaging intact.

  • Be free from stains, perfume, makeup, deodorant marks, or any damage caused after delivery.

Products that do not meet these conditions may be rejected and returned to the customer.

Store Credit

  • Store Credit is valid for 6 months from the date of issue.

  • It can be redeemed on future purchases at Sypplex Fashion.

  • Store Credit cannot be exchanged for cash.

  • Store Credit cannot be combined with other promotional offers, coupon codes, or discounts unless specifically mentioned.

  • Store Credit is not redeemable for Gift Cards.

Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If eligible, the cancelled order amount will be issued as Store Credit.

Contact Us

For any exchange, return, or order-related assistance, please contact our customer support team with your Order ID.

Email: support@sypplex.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST