At SYPPLEX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from www.sypplex.com (the “Website”).
By using our Website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our Website, place an order, create an account, or contact us, we may collect certain information necessary to provide our services.
Personal and Order Information
Depending on how you interact with our Website, we may collect:
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Full name
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Billing address
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Shipping address
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Email address
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Mobile/phone number
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Order details and purchase history
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Payment-related information required to process your order
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Information you provide when contacting customer support
We use this information to process and fulfill your orders, arrange delivery, provide order confirmations and invoices, communicate with you, and provide customer support.
Device and Website Usage Information
When you visit our Website, certain information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Time zone
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Cookies and similar technologies
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Pages or products viewed
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Search terms
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Referring website
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How you interact with our Website
This information helps us operate, secure, improve, and understand the performance of our Website.
2. How We Use Your Information
We may use the information we collect to:
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Process and fulfill your orders
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Process payments through our payment service providers
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Arrange shipping and delivery
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Send order confirmations and updates
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Provide customer support
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Manage customer accounts
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Improve our products, services, and Website
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Prevent fraudulent or unauthorized transactions
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Maintain Website security
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Understand customer preferences and Website usage
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Send promotional communications where permitted and where you have provided appropriate consent
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Comply with applicable legal and regulatory requirements
3. Shopify and Service Providers
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide certain Website services.
We may also share necessary information with trusted service providers involved in:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting and technology
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Analytics
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Customer support
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Marketing and communication
These service providers receive only the information reasonably necessary to perform their services.
4. Payment Information
Payments made through our Website may be processed by third-party payment providers.
SYPPLEX does not intentionally store complete credit or debit card information on its own servers. Payment information is generally handled directly by the applicable payment gateway according to its privacy and security practices.
5. Sharing of Personal Information
We do not sell your personal information for money.
We may share your information when reasonably necessary to operate our business, including with:
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Shopify and technology providers
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Payment gateways
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Shipping and logistics partners
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Order fulfillment providers
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Website analytics and marketing service providers
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Customer support providers
We may also disclose information when required by applicable law, legal process, government authorities, or when necessary to protect our legal rights, Website, customers, or business.
6. Cookies
Our Website uses cookies and similar technologies to provide a better browsing experience.
Cookies may be used to:
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Keep items in your shopping cart
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Remember your preferences
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Maintain your session
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Improve Website functionality
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Understand Website traffic and usage
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Measure the effectiveness of marketing activities
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Improve the overall shopping experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features or functionality.
7. Analytics and Marketing
We may use analytics tools and similar technologies to understand how visitors use our Website, including which pages and products receive interest.
Where applicable, we may use information to provide relevant promotional communications about SYPPLEX products, offers, or services.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at contact@sypplex.com.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
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Complete your orders and provide services
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Maintain business and transaction records
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Resolve disputes
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Prevent fraud
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Comply with legal, tax, accounting, and regulatory obligations
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
10. Children's Privacy
Our Website is intended for general consumers and is not knowingly directed toward children.
We do not intentionally collect personal information from children. If you believe that a child has provided personal information to us, please contact us at contact@sypplex.com so that we can review and take appropriate action.
11. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of personal information where legally permitted
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Request information about how your information is used
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
To exercise an applicable privacy right, contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
12. Third-Party Websites
Our Website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website, services, technology, or applicable legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
14. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
SYPPLEX
Website: www.sypplex.com
Email: contact@sypplex.com
Address: 2nd Floor, House No. 1/5, Near Plot No. 50, Company Khandsa Mandi, Sector 37, Gurgaon, Haryana – 122004, India
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.